IT Helpdesk Intern

Grant Thornton (Vietnam) Limited is an independent member firm of Grant Thornton International. We are a leading professional services organisation in Vietnam providing Audit, Tax, Advisory and Business Process Solution services. We have a professional team of 12 Partners and more than 380 professional staffs in offices located in Hanoi and Ho Chi Minh City.

In order to meet the demand of our growing practices, we are looking for a qualified candidate to fill in a position of IT Helpdesk Intern of our Hanoi office. Detailed tasks of and required qualifications for this position are as follows:

Duties and Responsibilities

• Provide technical support to end-users via ticket, phone, email, or in-person.
• Diagnose and resolve hardware and software issues.
• Provide guidance on software usage to end-users.
• Assist with the setup and configuration of computers and peripherals.
• Follow established procedures for issue escalation.
• Document support interactions, troubleshooting steps, and resolutions.
• Assist with user onboarding and offboarding processes.
• Ensure compliance with security policies.
• Other duties as assigned.

Required Qualifications/skills

• Education: A degree in Information Technology or a related field is preferred. 
• Technical Skills: Proficiency in Windows OS, and Basic knowledge of hardware and OSI model, network protocols
• Soft Skills: Good interpersonal and communication skills.

Desired competencies:

• Initiative: Demonstrate a thirst to understand how your role fits in and seeks opportunities to contribute beyond own role.
• Adaptability: Shows agility and easily adjusts to changing work situations.
• Ownership: Takes responsibility for own actions and learns from experience.

Benefits:

• Working in a young, professional and international environment.
• Practical guidance and chance to get more knowledge and experience in Information Technology.
• Opportunity to develop communication, problem solving and teamwork skills.
• Opportunities to join many activities/ events of the Firm.
• Monthly allowance & free parking fee during the internship period.

Application Requirements:

• Application and resume must be in English and attached with a copy of the transcript
• Name your file with quoting reference (Application – IT Helpdesk Intern - Hanoi Office);
• Your application to be sent to: Hanoi.Recruitment@vn.gt.com.