Guests are less loyal and more demanding than ever before. They use online travel agents (OTAs) and aggregators to find the best hotels and deals – which helps operators fill their rooms, but at a cost.
Being entrepreneurial and delivering mid-market sized turnover need not be mutually exclusive. Sweden’s Fontana Food has achieved the best of both worlds
Rising labour costs and the quest for productivity are driving businesses to automate. Finding new roles for redundant workers will be the next challenge.
Fifty years on from the world’s first personal computer going into mass production, the Grant Thornton International Business Report reveals the scale of technology’s influence on business with the majority of firms now planning to automate operations and practices, potentially resulting in job losses.