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Travel Tourism Leisure

Hotel Survey 2020

This year 2020 has been a particularly challenging year for the hospitality industry with the occurrence of the Covid-19 pandemic, which command the implementation of social distancing and travel restriction measures. Due to these difficulties, many hotels have not been able to participate in our survey, significantly changing the participant mix. Grant Thornton understand these difficulties, however, due to the limitation of surveyed data, we are regrettably only able to prepare the report in a short-form format and will not present data classified by Region. Survey’s participants are welcome to contact us for any clarification, if needed.

For simplicity, “Hotel” refers to both hotels and resorts, with our survey covering 4 and 5-Star rated hotels. Statistics are presented by Star Category (hotel rankings).

This report is prepared to provide readers with a general, as well as specific, view on hotel operations, in Vietnam, by presenting data covering different criteria for analysis such as hotel facilities, staffing, performance KPI’s such as average room rate, occupancy rate and RevPAR, financial statements and market data. For financial analysis, the data is shown up to net profit before interest, tax, depreciation and amortisation (“EBITDA”) for the purpose of relevant comparability. The unit of currency is the United States Dollar.

As can be seen later in this report, most data is presented in percentage terms or as averages. For instance, with financial statements, Dollar figures are shown as a percentage of total revenues. In the market data analysis and other sections, statistics are in the form of averages of the respective items.

For ease of comparison, the report presents the survey results of each specific category alongside key findings. In the Appendices, readers can also find data of participating hotels presented by Star Ranking. This report, however, does not attempt to set operating results for the Vietnam hotel industry. The figures and ratios in this report should not be considered as standards for any type of property.

Further enquiries, please contact:

Nguyen Phu Cuong
Survey Coordinator
T +84 28 3850 1682